Return & Refund Policy
At Aurora's Closet, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
Eligibility for Returns
Most new, unused items may be returned within 14 days of delivery, provided they are returned in their original condition with all tags and packaging intact.
Items showing signs of wear, washing, damage, or alteration may not be eligible for a refund.
Sale Items
Items purchased during promotional events or marked as sale items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Return Shipping Costs
Customers are responsible for the cost of returning items to Aurora's Closet.
Original shipping fees, customs charges, duties, and return shipping costs are non-refundable unless the return is the result of an incorrect or defective item.
Order Cancellations
Once an order has been placed, it enters our processing system quickly and cannot be cancelled or modified before shipment.
If you no longer wish to keep your order after receiving it, you may request a return in accordance with this policy.
Size Selection
Please review our size guide carefully before placing your order.
Aurora's Closet cannot guarantee exchanges or refunds for orders placed in multiple sizes with the intention of selecting one and returning the others.
Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
We will gladly offer a replacement, exchange, or refund after reviewing the issue.
How to Start a Return
To request a return, please contact us before sending your item back.
Email:
info@auroras-closet.com
Please include:
- Your order number
- Your full name
- The reason for your return
- Photos if the item is damaged or incorrect
Once your request has been approved, we will provide detailed return instructions.
Refund Processing
After your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 14 business days. Depending on your bank or payment provider, additional processing time may apply.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us.
Business Name:
Aurora's Closet
Email:
info@auroras-closet.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (MST)
By placing an order with Aurora's Closet, you agree to the terms outlined in this Return & Refund Policy.